Patient Care Principles
Patient Rights & Responsibilities
At Qadir Ali Hospital (QAH), we believe in fostering trust and collaboration between patients and the healthcare team. To achieve this, we uphold patient rights while encouraging active patient participation through defined responsibilities.
Patient Rights
Respect and Dignity
- Every patient has the right to be treated with respect, compassion, and courtesy, irrespective of age, gender, ethnicity, religion, or financial status.
- Personal values, cultural traditions, and spiritual beliefs will be respected in the care provided.
Information and Communication
Patients have the right to receive clear, accurate, and timely information about:
- Their medical condition, diagnosis, treatment options, and potential outcomes.
- Risks, benefits, and alternatives for proposed treatments or procedures.
- Names and roles of healthcare professionals involved in their care.
Communication will be tailored to meet the patient’s needs, ensuring it is provided in a language they understand.
Consent and Participation
Patients have the right to:
- Be actively involved in decisions about their healthcare.
- Provide informed consent before undergoing any procedure or treatment.
- Refuse treatment and be informed about the medical consequences of their decision.
- Appoint a representative to make healthcare decisions if they are unable to do so.
Privacy and Confidentiality
- Patient privacy will be maintained during consultations, treatments, and procedures.
- Medical records and personal information will remain confidential and only shared with authorized individuals involved in their care
- Patients may access their medical records upon request and request corrections if needed.
Access to Care
Every patient has the right to receive:
- Prompt and appropriate medical care based on their condition.
- Equal treatment without discrimination.
The hospital will provide information about available financial aid programs, such as DYPWS and insurance options (Qaumi Sehat Card, panel insurance).
Safety and Quality of Care
- Patients are entitled to safe, high-quality medical care delivered in a clean and secure environment.
- Hospital staff will adhere to infection control measures and safety protocols to ensure patient well-being.
Grievance and Feedback
Patients has the right to:
- Raise concerns or complaints about their care without fear of retaliation.
- Expect a timely and fair response to grievances.
Feedback forms and complaint channels are readily available for patients and families.
Patient Responsibilities
Providing Accurate Information
Patients must:
- Share complete and truthful details about their medical history, symptoms, and medications.
- Inform the healthcare team about allergies, previous surgeries, or reactions to treatments
Following Treatment Plans
Patients are expected to:
- Comply with the prescribed treatment plan and attend follow-up appointments.
- Inform their doctor if they are unable or unwilling to follow the recommended care
Respecting Healthcare Staff and Policies
- Treat all doctors, nurses, and hospital staff with courtesy and respect.
- Abide by hospital rules and regulations, including safety measures and visitor policies.
- Avoid disruptive behavior that may disturb other patients or staff.
Ensuring Financial Obligations
Patients are responsible for:
- Paying medical bills in a timely manner or ensuring that insurance claims are submitted promptly.
- Providing necessary documentation for financial aid or insurance claims.
Maintaining a Safe Environment
Maintaining a Safe Environment:
- Follow infection control guidelines, such as using sanitizers and wearing masks when required.
- Avoid bringing prohibited items, such as tobacco, alcohol, or sharp objects, into the hospital.
Additional Information for Patients
Patient Feedback and Complaint Process
- Feedback forms are available at the reception desk, OPD areas, and online.
- Patients can contact the hospital’s patient relations office for assistance with grievances.
- Complaints are addressed by a dedicated committee to ensure a fair resolution.
Insurance Support
- Patients are encouraged to inform the hospital during registration if they wish to use panel insurance or the Qaumi Sehat Card for billing.
- Dedicated staff members are available to guide patients through the claims process.
Insurance Support
A patient advocate is available on-site to:
- Help patients understand their rights and responsibilities.
- Mediate in case of communication gaps between patients and medical teams.
- Provide support during medical decision-making.